Compensation Tiers are a flexible way to manage how services are offered and paid out within your clinic, depending on the role or expertise of your practitioners. There are two key components:


  1. Service Compensation Tier
    Set at the service level, this determines how much a practitioner is paid for delivering a specific service and controls which practitioners can access that service.

  2. Practitioner Compensation Tier
    This is assigned to each practitioner via their profile or account settings. It determines which services they can access and how they’re compensated for each service. For instance, you may have services that are only available to senior-level therapists or to those with specialized certifications.


This setup is useful when:

  • Only certain practitioners should offer specific services.

  • You want to define different compensation rates for the same service depending on the provider.

  • You want to customize service access by role or experience level.


By combining service and practitioner tiers, you can tailor your clinic’s offerings and compensation structure to better match your team's skill levels and roles.


How and Where to Add a Compensation Tier


Compensation Tiers can be created in three places:


⚙️ From General Settings

  • Go to Settings > General, scroll down to Compensation Tiers.

  • Click + New Compensation Tier.

  • Enter the tier name and click Save.


    This is the primary place to manage all your compensation tiers.

? From the Service Level

  • Go to Settings > Services and open a service.

  • In the Compensation Tier dropdown, click the + button.

  • Enter the new tier name and click Save.

  • Then select the Compensation Tier that applies to this service.

Important: When a Compensation Tier is applied to a service, it will only be visible to practitioners who are assigned the same tier.

?‍? From the Practitioner Profile

  • Go to the Clinic Users tab.

  • Search and select the practitioner.

  •  Click the Edit button.

  • Select the Compensation Tier dropdown button and click the + button to add a new tier, enter details, and click Save.

  • Then, choose the appropriate Compensation Tier for the practitioner and click Save to apply the changes.