Questions answered in this article:

  • How can I update my billing/credit card information on Therabyte?

  • Can I view my payment history?


Note:

  • Only the clinic owner(s) have access to update the clinic’s billing or credit card information found in the Settings Tab.

  • The “Manage” button is only visible to 1 (one) clinic owner who is assigned as the “Account Billing Owner” of the clinic. This is applicable to multiple clinic owners within the same clinic.

  • Changing the account billing owner is temporarily disabled within the account subscription tab. If the clinic decides to change their account billing owner, please create a ticket by emailing us at: support@therabyte.ca



  1. Go to the Settings page by clicking the Settings Tab in the Practice Setup menu at the top left corner.

 

  1. Select the Subscription Tab beside the Billing tab within the page.


  1. Click the Manage button located on the Payment Info section.

Note: Only a single clinic owner can edit the billing information of the clinic. The rest of the owners will have “view only” access.


  1. To update your debit/credit card information, click the Edit button.


  1. Notice the Enter Card Info modal appearing. Do the following:

  1. Type the cardholder name on the field provided.

  2. Type the card number and CVC on the field provided.

  3. Click the Submit button after entering the card details.


  1. To change the clinic billing email, click the Edit button.


  1. Notice the Edit Billing modal appearing. Do the following:

  1. Type the billing email on the field provided.

  2. Click the Submit button after entering the new email.


  1. To change the billing address, click the Edit button.


  1. Notice the Edit Billing Details modal appearing. Do the following:

  1. Type the complete Billing address on the field provided.

  2. Click the Submit button after entering the billing address details.


  1. To view payment history of the clinic account, click the View Payment History button at the bottom of the page.