Questions answered in this article:

  • How do I upgrade from trial to solo or solo+ plan?

  • Can I add any add-ons to my plan using the subscription tab?

  • Can I upgrade to a Teams a plan using the subscription tab?

Related articles:

The Subscription Tab continuously evolves as we aim to provide quality service and take into consideration all the feedback we receive from the Therabyte community. We are actively making improvements necessary to make your experience better on the system. 

Therabyte users can now do the following within their account:

  1. Trial plan to solo/solo+ plan

  2. Solo to solo+ plan

Current limitations, users are not able to do within their account:

  1. Upgrade to a Team plan

  2. Upgrade to add on additional features to their plan (such as the smart trees premium)

  3. Downgrade their plan

If you wish to upgrade to a Team plan, subscribe to an add-on, or downgrade your plan. Please email us at:

  1. Go to the Subscription Tab by clicking the Settings Tab in the Practice setup menu from the left navigation bar.

  1. To upgrade your Therabyte plan, click the Upgrade button found on the first column.

  1. Choose and select your NEW plan from the modal and click the Next button.

  1. Review your new plan account as seen on the modal.

  1. To edit or check your existing billing information before subscribing to a new plan, check the Billing Details section as seen on the modal.

Note: To change your billing information, please read this article: Update your Therabyte subscription billing Information

  1. To save changes made to your plan account, click the Subscribe button.

Note: If the plan upgrade is successful, a pop-up notification will appear on the page. If unsuccessful, please contact us at:

  1. To view your add-on features and their pricing, click the Payment History button found on the second column of the page.

Sample view of Payment History page when viewed: