This guide provides step-by-step instructions on how to confirm successful payments made via TB Pay, a feature within Therabyte's platform. Confirming payments ensures transparency and helps track financial transactions effectively.

If your clients paid via credit card, the transaction should reflect in your TB Pay payouts.

To confirm successful payments via TB Pay:
  1. Go to Settings and click on the Therabyte Pay.

  2. Look for the Payouts and choose the month in which the payment was expected. Click the refresh button to fetch the latest information from Stripe.

  3. Payouts typically arrives in your account within 2-5 business days. For example, if the payment was made on March 31, funds should arrive within the first week of April.

  4. Check your April payouts and click on the Payout ID to view all the transactions within that payout.

  5. In the transaction list, you'll find details such as:
    • Type: Charge or Payout
    • Invoice: Invoice Number 
    • Amount: The total amount of the invoice
    • Fees: Stripe fee deducted from the amount
    • Description: Additional information about the transaction.
    • Transaction ID: Unique identifier for the transaction.

If you encounter any discrepancies or issues with payments, don't hesitate to reach out to Therabyte's support team for assistance.