What is Two-Factor Authentication (2FA)?

Two-factor authentication (2FA) adds an extra layer of security to your account by requiring not only your password but also a code sent to your device. This ensures that even if someone knows your password, they cannot access your account without the second factor.


Two-Factor Authentication (2FA) is currently available by request for select clinics. If you are interested in enabling 2FA for your clinic, please contact us at support@therabyte.com.


Important Note: Therabyte does not support VOIP phone providers for 2FA.

How Do I Enable 2FA for My Account?


  1. Click the Account Settings option from the User icon located at the top-right corner of the screen. This will open the clinic user modal.

  2. Click the Enable 2FA button.

  3. Download and install an authenticator app and follow the instructions to enable 2FA Authentication. 

    List of authenticator apps:
    Google Authenticator
    Microsoft Authenticator
    Authy

  4. Scan the QR code displayed on the screen with the app, then enter the code generated by the app.

  5. Save Backup Codes

    • Save the backup codes in a secure place. These can be used to access your account if you lose access to your primary 2FA method.

  6. Once the setup is complete, 2FA will be enabled, and you will be prompted to use the second factor for future logins.

How Do I Use 2FA When Logging In?

  • After entering your username and password, you will be prompted to enter a verification code. This code will be generated by your authentication app.

What If I Lose Access to My 2FA Device?

Can I Disable 2FA Once Enabled?

  • Yes, you can disable 2FA by navigating to your account settings and selecting Remove 2FA. Be cautious, as disabling it will reduce your account's security.



For further assistance, feel free to reach out to our support team.