When a payment fails through TB Pay, an error message will appear to help you understand what went wrong. Below are examples of common error messages and how to guide your clients through resolving them.
Error: “Payment Failed – It looks like there was an issue with your card.”
This message indicates the payment attempt was not successful. Below are examples of the most common reasons.
Card Declined – Insufficient Funds
What it means:
The client’s card doesn’t have enough funds to complete the transaction.
What to do:
Ask your client to check their account balance.
They can try a different card with available funds.
If the issue persists, suggest contacting their bank.
Card Declined – Generic Decline
What it means:
The card issuer didn’t provide a specific reason, but declined the transaction.
What to do:
Have your client contact their bank or card issuer for more details.
Ask them to try a different card or payment method.
Sometimes retrying the transaction later may work.
Still Need Help?
If you've tried the above and the payment still fails:
Submit a support ticket to support@therabyte.com
Include the error message, date/time of the payment attempt, and a screenshot.
We’ll be happy to look into it and help resolve the issue quickly.