Therabyte Support

Note: This feature is available by request and is disabled by default.

The Multi-Currency feature allows your clinic to bill clients in different currencies. This is ideal for clinics that provide services internationally while keeping billing accurate for each region.

Enabling Multi-Currency

If you'd like to use multiple currencies in your clinic, please contact the Therabyte Support team. Once enabled, a new Multi-Currency setting will appear under Clinic Settings > Billing.

After enabling this setting, you'll be able to assign different currencies when creating:

• Services
• Programs
• Grants/Contracts

Supported Currencies

Therabyte currently supports the following currencies for Multi-Currency billing:

How It Works

By default, all new services use your clinic's default currency.

If Multi-Currency is enabled, you'll see a "Set a different currency" option when creating a new service.

1. Create a new service.
2. In the Service Fees section, check Set a different currency.
   
3. Select the desired currency from the dropdown list.
4. Save the service.

For example:

• Your clinic is based in Canada (CAD).
• You provide services to clients in the United Kingdom.
• You can create a service that bills in GBP (£) while your other services continue using CAD ($).

The selected currency will automatically be used throughout billing for that service, including invoices, payment dialogs, reports, and client-facing documents.

Important Limitations

Before enabling Multi-Currency, please keep the following in mind:

• Currency cannot be changed after saving
  
  Once a service, program, or grant is created with a currency, that currency becomes permanently locked.
  
  If you need to bill the same service in another currency, you'll need to create a new service using the desired currency.
  
  
• Invoices cannot contain multiple currencies

An invoice can only contain items that use the same currency.

For example:

• ✅ GBP service + GBP service = Allowed
• ✅ CAD service + CAD service = Allowed
• ❌ CAD service + GBP service = Not allowed

Therabyte automatically filters available items and prevents mixed-currency invoices to ensure accurate billing.

• Existing services remain unchanged
  Services that were created before Multi-Currency was enabled will continue using your clinic's default currency. These services remain fully functional and do not require any updates.
  
  
• Payments
  Invoices created in a non-default currency will display the correct currency symbol throughout the billing workflow, including:

• Invoice totals
• Payment dialog
• Refunds
• Client Portal
• Billing reports
• PDF invoices

This ensures clients always see the correct currency being charged.

• Payment Method Restrictions
  For invoices that use a non-default currency:

• TB Pay (Stripe) is unavailable.
• Wallet payments are also intended to be unavailable for non-default currencies.

This helps prevent payment processing issues when currencies don't match the clinic's default billing configuration.

Frequently Asked Questions

• Can I change the currency of an existing service?
  No. Once a service has been saved, its currency cannot be changed.
• Can I have invoices with different currencies?
  Yes. Your clinic can have invoices in different currencies, but each individual invoice can only contain items with the same currency.
• Do I need to recreate my existing services?

No. Existing services will continue using your clinic's default currency. Only new services that you choose to create with a different currency will use another currency.

• Does this work with Programs and Grants?
  Yes. Multi-Currency is also supported for Programs and Grants/Contracts, following the same rules as Services. Once a currency is selected and saved, it becomes locked.
• Is Multi-Currency enabled automatically?
  No. This feature is available by request. Contact Therabyte Support if you'd like to enable it for your clinic.