Questions answered in this article:
- What should you do if the welcome email token has expired?
- How to request a new password reset after an expired token?
What to do if the welcome email token has already expired? Here's a step-by-step guide to successfully gain access to your portal:
- When you click on an expired welcome email link, you will be redirected to a page notifying you of the token's expiration. On the expiration notice page, look for a link to request a new password reset. Click on it to initiate the process.
- After clicking the link, you will be prompted to enter your email address. Ensure that you input the correct email address associated with your account.
- Once you've submitted your email address, a new password reset email will be sent to your inbox. Go to your email and open the email containing the reset link.
- Within the email, you'll find a link to reset your password. Click on this link to proceed.
- After clicking the link, you will be redirected to a page where you can set a new password for your account. Enter a secure password and confirm it.
- Your password is now reset, and you can log in with your new password.