If you're experiencing issues with email reminders not being sent, there may be a timing issue with your event creation and reminder settings. Here's how it works:
Event Creation Time and Reminder Settings
Our system relies on a specific condition to send reminder emails: the event must be created no later than the specified time for the reminder to be sent out.
For example:
- If your event is scheduled for 1:00 PM tomorrow, and the booking is created at 6:00 PM today, but the reminder is set to send 1 day before the event (24 hours), the reminder will not be sent.
- This happens because the event was created after the reminder's set time. In this scenario, the event should have been created no later than 1:00 PM today to ensure the email reminder is sent as expected.
How to Ensure Reminders Are Sent
To avoid missed notifications:
- Adjust the Reminder Time: Consider setting the reminder to "1 hour before" the event. This way, you reduce the time gap between event creation and reminder trigger.
- Manually Send the Reminder: If needed, you can manually trigger the reminder to ensure it reaches the intended recipients.
By adjusting the reminder timing or manually sending reminders, you can help ensure that your notifications are sent out as expected.