If you encounter font-related problems when uploading PDFs to Therabyte, try this quick workaround:


Step 1: Check the Fonts Used in the PDF (Using Adobe Acrobat Reader - Free Version)

  1. Open the PDF file in Adobe Acrobat Reader.

  2. Right-click anywhere on the document and click Document Properties.

  3. In the Document Properties window, click the Fonts tab.

  4. You will see a list of all fonts used in the PDF.

    • This helps identify if the font might be causing issues.

Step 2: Apply the Font Fix Workaround

  1. Open the PDF file in Microsoft Word.

  2. Select all text (press Ctrl + A).

  3. Change the font to any other font (e.g., Arial).

  4. Change the font back to the original font used in the document (as noted in Step 1).

  5. Export/save the document as a new PDF file.

  6. Upload the newly saved PDF to Therabyte.



If the file uploads and displays correctly in Therabyte, you may continue using this method as a short-term workaround while we work on a permanent fix.