Questions answered in this article:

  • The sound volume is on, but the microphone is not working. How do I fix it?
  • The microphone is enabled, yet I still can't hear any sounds. How do I fix it?


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Note:

- For best compatibility, Therabyte recommends using the latest version of Microsoft Edge (on Android or PC/Mac) or Safari (on iOS). 


  • Question: There is no sound and I see this kind of error:


            Answer:


    In Chrome, click the lock in the top left corner of the screen and Allow for sound




  • Question: I allowed the microphone settings but the audio is still disabled.

           Answer: Refresh your browser.



  • Question: My sound is turned on, but I can’t hear anything. 

Answer: Check to see that the volume is turned up on your computer. Ask your client to check the volume on their device.

  • Question: We checked the volume is turn up and I still can’t hear anything.  

Answer: Exit from the session and try joining again. Now that your audio is enabled, close your browsers and join again to the session