Questions answered in this article:

  • How do I check if an email was sent?

  • How do I check if an email was opened?

  • How do I check if an email bounced or failed?


Related articles:



Note: Logs Tab is only accessible on the Practice Setup menu by the owner(s) of the clinic.


  1. Go to the Email Logs page by clicking the Logs tab in the Practice setup menu from the top left corner.

  2. Click and select the Email Logs Tab on the page.

  3. To check a specific email log activity, use the search bar or filter option.
    NOTE: To make use of the Filters, read this article: Filtering system - search bar (or refer to the related articles above)

  4. To check if an email has been delivered, check the Delivered Tag underneath an email log.

  5. To check if an email has been opened, check the Opened Tag underneath an email log.
    Note: The Open tag is NOT 100% accurate since some email systems scan emails for spam or viruses.

  6. To check if an email has failed, check the Failed Tag underneath an email log.
    Note: The Failed Tag means it is NOT delivering to previously bounced addresses. Also, a Bounced Tag can also appear in some circumstances which can be related to the server, spam, a full inbox, and etc.