If you're experiencing issues during a virtual session on Therabyte Meet, don't worry—most problems can be quickly resolved with a few simple steps. Below are the most common issues users encounter and how to fix them.

Camera Not Working

If your camera isn’t turning on or isn’t visible to others:

  • Ensure your camera is properly connected or built-in.

  • Close any other apps using the camera (e.g., Zoom, Teams).

  • Grant camera access in your browser settings:

    • Chrome: Settings > Privacy and Security > Site Settings > Camera

  • Restart your browser or try incognito mode.

  • Check if your camera is selected in Therabyte Meet settings.

View full troubleshooting steps →

Low Connection / Network Issues

A poor connection can cause video freezing, delays, or dropped calls:

  • Move closer to your Wi-Fi router or use a wired connection.

  • Close other bandwidth-heavy applications.

  • Restart your modem/router.

  • Switch browsers (For best compatibility, Therabyte recommends using the latest version of Microsoft Edge (on Android or PC/Mac) or Safari (on iOS). 

  • Check your internet speed (5 Mbps minimum upload/download is ideal).

View full troubleshooting steps →

Microphone Not Working

If others can’t hear you:

  • Ensure your mic is not muted in Therabyte Meet and on your device.

  • Grant mic access in your browser settings:

    • Chrome: Settings > Privacy and Security > Site Settings > Microphone

  • Select the correct microphone input in Meet settings.

  • Restart your browser or try a different one.

View full troubleshooting steps →

Blank Screen or Video Not Displaying

If you're seeing a blank screen instead of the video feed:

  • Reload the page or rejoin the meeting.

  • Ensure your browser is up to date.

  • Disable any browser extensions that might interfere (e.g., ad blockers).

  • Restart your device if the issue persists.

View full troubleshooting steps →

Need More Help

If the issue persists, please contact our support team at support@therabyte.com