FAQ

Adding a sibling and completing the intake form
Questions answered in this article: How to add a New Client who is a sibling of another child recorded in Therabyte? How to share a self-intake form wi...
Mon, 18 Sep, 2023 at 6:58 AM
Removing Your Address from the Landing Page
Questions answered in this article: Can I change address displayed on my Landing Page? How do I remove my address displayed on my Landing Page?   Rela...
Thu, 11 Jul, 2024 at 6:42 AM
Can I Record TB Meet Sessions?
Questions answered in this article: Is there a way to record video sessions on Therabyte? One of the foremost considerations in the field of telet...
Mon, 8 Jan, 2024 at 8:21 AM
What is the purpose of the consent provided checkbox?
The purpose of the Consent Provided checkbox is to track and monitor whether clients or their guardians have given consent for the services being offered. T...
Mon, 8 Jan, 2024 at 8:37 AM
Understanding SMS Reminders
IMPORTANT: The SMS feature is an additional option that is available by request. If you would like to enable it, please send us an email at support@therabyt...
Wed, 2 Oct, 2024 at 9:10 AM
How to add a logo to the Landing Page
Questions answered in this article:  How do I add a logo to my landing page?  How are Font Awesome icons used?     View the instructional vi...
Tue, 16 Jan, 2024 at 7:07 AM
How can I organize the waitlist based on the date added?
You have the option to organize the waitlist based on the date added. Here's how you can do it: Click on the search textbox in the waitlist section...
Thu, 18 Jan, 2024 at 6:36 PM
Can I link my existing Stripe account with Therabyte, or do I need to create a new account?
Therabyte does not support external Stripe accounts. Currently, TB Pay allows a practice to have its own Express account, which provides a lighter experienc...
Sun, 23 Jun, 2024 at 6:28 PM
Can non-clients in my clinic join the TB Meet without logging in?
No, only clients who have been specifically added to the event will have access to the Therabyte video meeting. They are required to log in to their Theraby...
Wed, 24 Jan, 2024 at 6:48 PM
How can I add student practitioners in team events?
For Team events, the system only allows selecting practitioners under crew members. Therefore, when creating a team event involving a student practitioner, ...
Mon, 25 Mar, 2024 at 1:55 AM