To ensure the best compatibility with Therabyte, we kindly recommend using the latest version of a Chromium browser, such as Google Chrome or Microsoft Edge on Android or PC/Mac. If you are using iOS, Safari is the recommended browser. This will help provide you with the optimal experience while using Therabyte. 


Questions answered in this article:

  • How do I get started with using TB Meet?

  • Is using TB Meet safe and secured?

View the instructional video(s) on this topic below:

  • Please refer to the instructions below


Related articles:


In this article, you will find a quick and comprehensive guide on setting up TB Meet. As it is a portal-to-portal connection, there are a few setup steps that need to be completed before your first client video session.


What is Therabyte Meet?

Therabyte offers a secure video conferencing feature that is both Canadian privacy-compliant and seamlessly integrated into the EHR experience. It is also available as a stand-alone feature. We recognize the significance of safeguarding your information at Therabyte. That's why we prioritize HIPAA compliance for our US-based servers while adhering to PIPEDA and PHIPA privacy standards for our Canadian servers.

 

Why did we build Therabyte Meet?

There is a growing need in our communities to increase access to quality healthcare services. We believe that this will support practitioners in diversifying their client services and allow them to continue providing services when in-person visits are not feasible due to global, health, or geographical situations.


Prior to getting started with Therabyte Meet, you will want to:

  1. Have an updated Chromium-based browser - (Chrome, Edge, or Safari(for IOS))

  2. Create services - There will be a sample service available so that you can get started right away. 

  3. Add a client to your clinic  - adding a client is as simple as navigating to the Clients tab in the left-hand menu and selecting the new client button, you can find instructions here.


Getting set-up

  1. Watch this video overview from login to join session, (4 minutes).

  2. Set up your client in their client portal. The TB Meets video feature is experienced through a portal-to-portal connection for your client. Learn more about it in this article - Client Portal to join a TB Meet video session.

  3. Create a video session in TB Meet or the Scheduler - create a new event in the scheduler and select the session and choose video session from the dropdown menu. Learn more in this article on - Creating a video session.meet

  4. Join the video session - when the time arrives, simply select the scheduled event in TB Meet or the scheduler and select the Join session button in the top right corner. Learn more in this article - Join a video session - practitioner.

  5. Client joins the video session - your client will join the video session from the appointments page when logged into their client portal and then selecting the blue join session button. Learn more in this article - Join a video session - client. 

  6. Equipment required for yourself and your client:

  • Camera (built-in or external webcam)

  • Microphone (built-in or external). We recommended headphones with a microphone for the best sound quality.

  • High-speed, stable internet connection

  • Computer, phone, or tablet


To see this feature in action, enjoy this video of a Mock video session from start to finish with Therabyte, along with some tips and tricks on other apps to enhance your Teletherapy experience.