Questions answered in this article:
- How to troubleshoot the client portal setup?
Related articles:
Troubleshooting - What if my client doesn't get the account set up email?
- Troubleshooting - What if my client can log in, but can't access the video session?
- Troubleshooting - Setting a password for your client
Note: For security reasons, Therabyte functions best in Microsoft Edge or Google Chrome. It is the recommended browser for modern development tools and top security features.
Enable notification and online access
Question: I can’t find the button to enable the notifications and online access
For a guardian, you can enable notifications and online access in the people tab of the client chart modal.
For an adult client, you can find these settings in edit profile in the client chart modal.
Scroll down to find the clinic settings section then click Save.
My client has tried to reset their password from my practice website and they have not received an email with the reset link.
- You can manually set your client's password by going to My Office and selecting Clinic Users under Management.
Search for the client or guardian whose password you want to set. Click the Account tab and set their new password. Remember to click Save after.
Let them log in using the email they have registered in Therabyte, and instruct them to use the new password you've set.