Questions answered in this article:

  • If your client does not receive the account setup email, what steps should they take?
  • If your client still cannot receive the email, what alternatives can be explored?


Related articles:


What should I do if my client doesn't receive the email?


  • Advise them to check their junk/spam folder.
  • Ensure that email notifications and online access are enabled.
  • Verify the accuracy of the email address.
  • Consider manually resending the email from the client chart modal.


If the client is a minor, navigate to the People tab and select the primary contact to receive online access and email notifications.




If your client is an adult, notifications and online access will be manually enabled on their profile.


Click Edit Profile in the Client Chart Modal.


Scroll down to find the Clinic Settings section. Select "Enable Online Portal Access" to grant them access to their client profile. Additionally, check "Enable Email Notifications" if you want them to receive email updates. Then click Save. Your adult client now has access to the Client Portal.



My client still didn't get the email? What do I do now?


You can manually set your client's password by going to My Office and selecting Clinic Users under Management. Then, direct them to your website to log in. Ask them to bookmark your website. Example: https://yourpractice.therabyte.app.

Search for the client or guardian whose password you want to set. Click the Account tab and set their new password. Remember to click Save after.


Note: For example, if your client has forgotten their password, you can check "Bypass current password" here to set and confirm a new password on their behalf.

Let them log in using the email they have registered in Therabyte, and instruct them to use the new password you've set.


My client can log in, but can't access the video session.


To keep your client's information safe, you have to manually enable consent for each primary contact to access the information in the portal. Go to the client chart, select the people tab, choose the primary contact, and enable consent, online access and email notifications. (see instructions above).


Please contact support@therabyte.com if you have any questions or concerns. Thank you!